At Offer Point, we want you to have a satisfying shopping experience. We understand that there may be situations where you need to request a refund or return a product. This Refund and Return Policy outlines the guidelines and procedures for refunds and returns on purchases made through our e-commerce website.

1. Refund Policy:

a. We offer refunds for eligible products within 7 days from the date of purchase. To be eligible for a refund, the product must be unused, undamaged, and in its original packaging.

b. Refunds will be issued using the original payment method used for the purchase. Please allow 3-4 business days for the refund to be processed and reflect in your account.

c. If your refund request is approved, we will notify you via email or phone with further instructions.

2. Return Policy:

a. We accept returns for eligible products within 7 days from the date of delivery. To be eligible for a return, the product must be unused, undamaged, and in its original packaging.

b. To initiate a return, please contact our customer support team at info@thevipmall.in. Provide the order details, including the order number and date of purchase.

c. Our customer support team will guide you through the return process and provide you with a return shipping label, if applicable.

d. Once we receive the returned product and verify its condition, we will process the return and issue a refund as per our Refund Policy.

3. Non-Returnable Items:

a. Certain products are non-returnable for hygiene or safety reasons. These may include but are not limited to:

  • Personal care items (e.g., cosmetics, skincare products, and intimate apparel).
  • Perishable goods (e.g., food items and flowers).
  • Earrings and other pierced jewelry.

b. Please check the product description or contact our customer support team before making a purchase if you are unsure about the return eligibility of a specific product.

4. Damaged or Defective Products:

a. If you receive a damaged or defective product, please notify us immediately within 1 days of delivery. Provide photographic evidence of the damage or defect to expedite the resolution process.

b. We will arrange for a replacement or offer a full refund for the damaged or defective product, as per your preference.

5. Return Shipping Costs:

a. If the return is due to our error (e.g., wrong item shipped, damaged or defective product), we will cover the return shipping costs.

b. If the return is due to a change of mind or any other reason not caused by us, you will be responsible for the return shipping costs.

6. Contact Us:

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at info@thevipmall.in

Last Updated: 01/08/2023

Thank you for shopping at Offer Point. We value your satisfaction and are here to assist you with any refund or return requests.